Ehlenbach's Company Policies

Shipping Policy
Returns Refunds and Exchanges Policy
Payment Policy
Privacy Policy

Shipping Policy

WARM WEATHER SHIPPING NOTICE
Using the UPS map below (ONLY), we strongly recommend that orders shipped OUTSIDE of the BROWN area be shipped using Overnight Air or 2nd Day Air via UPS or FedEx in order to protect product quality and freshness. Should you elect NOT to follow our recommendations, Ehlenbach's Cheese Chalet cannot be held responsible for product freshness or quality.

UPS Ground Transit Times

UPS GROUND TRANSIT TIMES

States shaded in Yellow are one business day transit.
States shaded in Tan are two business day transit.
States shaded in Green are three business day transit.
States shaded in Maroon are four business day transit.
States shaded in Orange are five business day transit.

FedEx Ground Transit Times

FEDEX GROUND TRANSIT TIMES

States shaded in Pink are one business day transit.
States shaded in Light Blue are two business day transit.
States shaded in Orange are three business day transit.
States shaded in Green are four business day transit.
States shaded in Purple are five business day transit.
States shaded in Yellow are six business day transit.
States shaded in Dark Blue are seven plus business day transit.

Packaging & Handling Charges

We have a $4.00 handling charge per package sent. This charge covers all packing materials and labor needed to process each order. This charge is ALREADY INCLUDED in each shipping cost.

Ordering Info

Because we are shipping perishables, we use Monday and Tuesday as our primary shipping days. This allows extra time for your package to arrive before the weekend, as UPS does not normally deliver on Saturday or Sunday. If a Saturday delivery is needed use FedEx home delivery as they do deliver on Saturdays. Shipping requests for Wednesday or Thursday may require additional UPS/FedEx Air Service charges depending on destination and weather conditions.

Be sure to ORDER EARLY during the holiday season! Online orders will be processed as quickly as possible. If sending to more than one address, a separate order must be placed for each one. You may also fax multiple orders to us at 608-846-4793. Please be sure your addresses are current.UPS will not deliver to a P.O. Box. We need a physical street address and house number. If the package is to be delivered to a rural route, please add the name of the road and include a phone number. We cannot be responsible for shipping delays or for non-delivery when the address given to us is incorrect or incomplete.

Bulk Cheese Cuts

We cut all of our bulk cheese by hand. We get as close as possible to the weight ordered. All bulk cheese cuts are approximate.

Shipping Charges

Our product prices do not include shipping costs. We ship our products via UPS and FedEx. Due to the perishability of our products, we recommend using UPS/FedEx overnight during hot weather. Ground Service is usually sufficient when packages are being sent to states that border Wisconsin….provided that the weather is not too HOT. We do not ship to any other countries other than the United States.

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Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please contact us at 1-800-949-4791 or email us at info@ehlenbachscheese.com to discuss situation.  Many situations can be handled immediatly over the phone.

2. Mail your returned item to:
        Ehlenbach's Cheese Chalet
        Returns Department Tracking #
        4879 County Road V
        DeForest, WI 53532
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. 

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

 

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Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Cash On Delivery

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Money Order
    Ehlenbach's Cheese Chalet
    Returns Department Tracking #
    4879 County Road V
    DeForest, WI 53532

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Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number
(etc.)

The Way We Use Information:

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